Frequently asked questions
Everything you need to know about eSIM, grouped by topic.
About eSIM
What eSIM is, how it works as a chip on your phone, and where the technology came from.
How to use an eSIM
Activation steps, QR scanning, switching lines, and daily use of your travel eSIM.
Compatibility
Which phones support eSIM, how to check with *#06#, and dual SIM behaviour.
Troubleshooting
Common issues with activation, QR redemption, and what to try when coverage drops.
Plans
Plan types, day vs data caps, when the clock starts, top-ups and refunds.
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